In Case of Death – Warranty & Returns Policy
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Zugu “In Case of Death” Case
Warranty & Returns Policy

At Zugu, we’re committed to providing the highest level of customer satisfaction. We understand that investing in our products is a big decision, and we want you to feel confident in your purchase. That’s why we back our products with a comprehensive warranty and a hassle-free return or exchange process. Here’s everything you need to know:

Our Promise to You

Your experience matters to us. If you have any issues with your Zugu In Case of Death Case, whether it’s a sizing concern with the ring or functionality concerns with your iPad case, we’re here to help—quickly and effectively. We strive to resolve all concerns swiftly to avoid negative experiences.

Warranty Coverage

We stand behind the quality of our products with a 1-Year Limited Warranty, which covers:

  • Manufacturing defects in the materials or workmanship of the iPad case.
  • Malfunctions that arise during normal use of the iPad case.

This warranty does not cover:

  • Accidental damage, misuse, or unauthorized modifications.
  • Normal wear and tear.
  • Loss or theft.
  • The iPad Pro included in the Zugu In Case of Death Case (for issues with your iPad, please seek support from Apple through the AppleCare+ that comes included)

If you believe your iPad case has a defect, please contact our support team to initiate a warranty claim.

Returns & Exchanges

We understand that sometimes things don’t go as planned. That’s why we’ve made it simple to return or exchange your Zugu iPad case.

Return Policy:

  • Eligibility: Returns are accepted within 30 days of receiving your product.
  • Condition: Items must be in new condition with all original packaging and accessories.
  • Refunds: Once we receive your returned product, we will process your refund within 30 business days to your original payment method.

Exchange Policy:

  • Ring Size Issues: If your Zugu In Case of Death Ring doesn’t fit, we’ll happily exchange it for the correct size. Simply contact us, and we’ll guide you through the process. Exchanges are available within 30 days of receipt.

How to Get Help

We pride ourselves on world-class customer service and are here to make things right. If you need assistance with a return, exchange, or warranty claim, follow these steps:

1. Contact Us:

  • Email: DeathSupport@ZuguCase.com
  • Live Chat: Available on our website during business hours.

2. Provide Details:

  • Include your order number, a description of the issue, and photos if applicable.
  • For ring size exchanges, provide your preferred new size.

3. Follow the Instructions:

  • Our team will provide a prepaid shipping label and detailed instructions for returning or exchanging your product. Please note that a restocking fee of $25.00 may apply to returns and exchanges for ring size adjustments.

Highlighting Our Service Value

We know that spending $1,500 is a significant investment. That’s why we’re not just selling products; we’re providing peace of mind. With Zugu In Case of Death Case, you get:

  • A Brand New iPad Pro 11" (M4 Model): Straight from Apple, complete with AppleCare+ for extra security.
  • A Sophisticated Smart Ring: Packed with advanced sensors and integrated seamlessly into your experience.
  • The Zugu In Case of Death Case: a special version of the upcoming Zugu 360 Case, with a custom In Case of Death design and the same premium protection as all Zugu products.
  • A Seamless Customer Service Experience: We’re here to assist you every step of the way.
  • Fast Resolutions: If you have any issues, most can be resolved within 48 hours.
  • No Hassle: Returns and exchanges are straightforward and stress-free.

Your Satisfaction is Our Priority

We’re here to ensure you’re thrilled with your Zugu In Case of Death Case. If you have any concerns, don’t hesitate to reach out. We’ll go above and beyond to make things right—that’s our promise to you.

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